PRIVACY POLICY

Introduction

Your privacy is our highest priority. This policy aims to explain the ways we handle your data responsibly and securely when you visit our platform and use our services. Londonish Power Limited handles your personal information with respect and care. By accessing our platform and using our services, you agree to the collection and use of your information in accordance with this policy.

Please read this privacy Policy together with any additional privacy policy or ethical processing notice we may provide on certain time when we are collecting or processing your data about you/business so that you are fully aware of how and why we are using your data. This Privacy Policy works alongside the other notices and is not intended to supersede them.

Our Company and purpose

Legal name: Londonish Power Limited – Registration number: 16307781 of 96 Mile end road, London
E1 4UN. We are independent Business Utility Consultants, backed by strategic partnerships across
key sectors, including energy and water, passionate about helping you find the most competitive
utilities deals.

Your data - What does it include?

We only collect and process your data that is relevant and necessary, which may include:

 

Business details: Company name, registration number, registered address, supply address and type
of business, how long in trading/operation.
Business owner: Director/ Proprietor name, date of birth, address covering 5 years history.
Contact details: email address and phone number or any other contact (personal, business or both).
Technical details: Meter numbers (MPAN/MPRN), top line, SPIDs, uses/consumptions, contract
end/renewal dates, supplier information.
Billing/Contractual information: Billing address and payment information when required.
Communication data: Queries, call records, email correspondence and any proof of evidence.
Website data: IP address, cookies, browser details, geographical information, pages visited.

 

We may collect additional data not mentioned here if required for the process you are engaging
with. We will make it clear the purpose of collecting this information and its intended use wherever
appropriate.

Your data - Why and how do use it?

We collect and use your data for purposes that correspond to your interactions with us, which may include:

 

  • Compare and provide competitive utility deals, quotes, or product recommendations.
  • Buying utilities for you, process your orders, contracts, and renewals.
  • Communicate service information, notices, policy updates, or promotions.
  • Remember your preferences and offer customized recommendations.
  • Verify and update contact information from third-party sources to stay in touch.
  • Manage and analyze website usage, service performance, and customer feedback.
  • Conduct surveys, seek feedback, and carry out market research.
  • Implement anti-fraud measures and safeguard the platform from unauthorized activity.
  • Make your interactions smoother, more personalized and keep record of your relationship.
  • Provide the services, products, or information you requested.
  • Ensure compliance with legal, regulatory, and anti-fraud obligations.
  • Improve services, products, and user experience through analysis and research.
  • Keep you informed about changes, updates, or communications relevant to you.
  • Maintain a secure and functional platform.

Legal Basis for processing

  • Consent – when you request quotes or opt into communications.
  • Contract – processing necessary to supply Consultancy and brokerage services.
  • Legitimate interests – business operations, fraud prevention, and service improvement.
  • Legal obligation – complying with Ofgem, HMRC, or data protection requirements, and any
    other legal obligations.

How We Collect your Data?

We may obtain your data through:

 

  • When you visit this website, you may choose to provide us with information directly.
  • Direct communication, such as phone, email, messages, and contract agreements.
  • Third parties, including comparison platforms, affiliated companies, and subcontractors, may
    work together as part of a connected service chain.
  • Cookies and website analytics, and social media such as LinkedIn, Facebook

Disclosing Your Data

Your data may be shared with third parties to support the purposes outlined in this policy, which
may include:

 

  • Energy or utility suppliers, relevant brokers or partners, professional service providers, any
    other connected services, and regulators when legally required.
  • Your information is never sold for profit or used for third-party-owned direct marketing.
  • Third parties acting on our behalf process only the data needed to deliver services, complete
    tasks, and are contractually required to keep it secure.
  • To a third party during as part of a sale of some or all of our business or assets, business
    restructuring, or to comply with legal obligations, enforce our terms, or protect the rights,
    property, or safety of staff, supporters, customers, or users. We will take steps to safeguard
    your privacy.
  • Some product providers may act as joint controllers; your privacy rights are still protected.
  • Exceptions occur only when legally required (e.g., court orders, fraud prevention).
    All parties must comply with GDPR and protect your data.

Data Security

We carefully take steps to safeguard your personal information through suitable technical and organisational measures.

 

Although non-sensitive details may travel over the internet —which can never be entirely secure — you send information at your own discretion, and we protect it once received.

 

Access to your data is restricted to authorised individuals who must follow our instructions and
maintain confidentiality.

 

If you use a password to access parts of our site, you are responsible for keeping it private. We also have processes to respond to suspected data breaches and will inform you when legally required.

Data Retention

We keep your data only as long as needed to maintain relationship, run our business and meet legal, accounting, and reporting obligations. When deciding how long to retain your data, we consider following requirements carefully:

 

  • The reasons for which it was originally collected for
  • The kinds and amounts of data we have collected
  • Applicable statutory or legal obligations
  • Typical contract-related data up to 6 years
  • Review if the purpose of the processing could reasonably be fulfilled by other options

Third Party Links

Our site may contain links to other sites, and this policy applies only to our site, so please review the Privacy statements of any other sites you visit. We are not responsible for the privacy practices of third-party sites, including those that link to our website, and recommend that you check their policies. We keep your personal information only as long as necessary, based on operational and legal requirements, and review retention periods regularly.

Your Rights

We may process your personal data where necessary for our legitimate interests, such as research,
service improvement, communications, and understanding website use, while balancing any impact
on you. If sensitive data is involved, we rely on an additional lawful basis. You have rights to be
informed, access, correct, delete, restrict, object, request portability, and withdraw consent.

Cookies policy, Terms and Conditions:

Please read our read our cookies policy and terms and conditions section for details.

Update to this Policy

Any updates to this policy will be posted on this site. Please check this page occasionally to stay
informed. If we make significant updates, we will highlight them clearly here.

Last updated:

December 28, 2025